If you received a defective product, please inform us within 24hours of receiving the product and ship it back to us in the condition received. Once product is received back, we will process the refund, deducting the shipping charges. Return Shipping charges have to be paid by customer. Refund will be processed only if the product is unused & delivered back to us in original packaging and condition that it was received. **No Returns on Metal Products, Rangoli Mats, Backdrops, Dried/Sola wood Flowers & Foam Products** ** No Returns on Dislike Basis ** **Complete Opening Video of Parcel without pause/edits is must for return or refund claiming** Refunds may take up to 7-10 working days.